Local Business Manager - Banking

Overall Job Role:

• prime responsibility for acquiring high value Local Business customers which will produce sustainable income, extensive business development activity and appropriate cross sales
• build and maintain professional business relationships across a portfolio of high value /complex Local Business customers
• Identify and proactively build value-creating links with Key Business Introducers, in order to attract new business to Barclays and raise the profile of Barclays Local Business Team in the local community.
• Develop quality leads / introductions by researching and identifying prospective clients to Barclays.
• To focus on growing value and improving the quality of your portfolio of customers
• Research prospective new customers for Local Business utilising appropriate sources of information
• Development of value creating relationships, through delivering service excellence, with Key Business Influencers
• Responsible for developing and implementing local promotional and marketing activities and developing relationships with local media contacts and influential people
• Adopt a commercial approach to cost control, income generation and recruitment activities
• Develop and demonstrate a deep understanding of the Business lifecycle specifically including the challenges, key issues and concerns facing small business customers.
• Ensure new accounts are opened in conformance with 'Know Your Customer' requirements with 100% accuracy and initial assessment request applies with risk appraisal policy and guidelines.
• Provide support to the Area Manager in relation to assigned responsibilities
• Work effectively with own team and colleagues from across the group to achieve business goals and objectives and meet customer needs
• Proactively raise the profile and reputation of the Bank in the local community, supporting team activities where applicable
• Understand and apply the relevant governance and compliance procedures to activities undertaken
• Ensure the quality of data for customers within our systems is robust

Belfast

£35,000 - £45,000

Person Specification:

Essential:

Excellent customer service/empathy focus, i.e. actively demonstrating an understanding of the customer’s situation, understanding their feelings

Advanced Sales skills focusing on consultative sales techniques, needs identification/satisfaction

Excellent understanding of Local Business customer issues /challenges and the ability to provide support and guidance at a professional level

Excellence in the following skills: Networking , Presentation and Negotiation

Preferred:

Detailed knowledge and understanding of wider Bank issues and Local Business / UK Banking strategy

Experience and Qualifications:

Proven track record of achieving stretching targets within a sales and/or service orientated role /environment

Proven track record of acquiring and developing new Business relationships and third party relationships

Experience of managing a customer portfolio in sales and/or service disciplines

Experience in / with the Local Business market / segment is desirable